Help Center

We accept Visa, Mastercard, American Express, PayPal, and Alipay. All payments are SSL-encrypted for security.

If unsatisfied, return within 30 days. Submit a refund request via your Account — our team responds within 2 business days.

Refunds are processed within 5-10 business days to your original payment method. Cross-border returns may take slightly longer.

Australian orders: 3-7 business days. International: 7-21 business days depending on destination and customs.

Free shipping within Australia for orders over $100 AUD. International rates calculated at checkout based on weight and destination.

All products are handcrafted by our Partner Artisans. Each piece comes with an artisan signature and story card, ensuring authenticity and traceability.

Each product includes detailed care instructions. Avoid direct sunlight for Xiangyunsha; slight color bleeding on first wash is normal for tie-dye.

We strictly comply with the Australian Privacy Act (1988). Your personal information is used only for order processing and customer service, never sold or shared with third parties.

Yes. Contact support to submit an account deletion request. All order history and saved data will be permanently removed.